Claims Handler Supervisor

We are seeking an experienced Claims Handler Supervisor to lead and support our claims team. This role is responsible for overseeing daily claims operations, ensuring regulatory compliance, and driving high-quality customer outcomes.
Key Responsibilities
- Supervise and mentor a team of claims handlers, providing guidance and performance management
- Oversee the handling of auto claims from FNOL (First Notice of Loss) through to resolution
- Ensure claims are managed in accordance with internal policies, insurer guidelines, and BC regulatory requirements
- Review complex or escalated claims and provide direction on coverage and settlement decisions
- Monitor team productivity, service levels, and quality metrics
- Support audits, compliance reviews, and reporting requirements
- Collaborate with broker partners and internal stakeholders to resolve issues efficiently
- Identify opportunities for process improvements and implement best practices
Qualifications & Experience
- 5+ years of claims handling experience, with a focus on personal auto
- CIP designation
- Previous supervisory or team leadership experience preferred
- Strong knowledge of insurance principles and claims practices in British Columbia
- Familiarity with regulatory expectations (e.g., fair claims handling, privacy requirements)
- Excellent communication, coaching, and decision-making skills
- Ability to manage competing priorities in a fast-paced environment
Nice to Have
- Experience in an MGA environment
- Exposure to delegated authority claims handling